If you have received an ‘Oops’ message

If you have received an SMS response message from us with the following message

‘Oops, we didn’t recognise the entrant you are voting for or you are voting incorrectly. Please refer to cutify.co.za. Errors will be billed.’

This means you are voting in the INCORRECT FORMAT.

Please ensure you type in the unique voting ID number as per the competition and vote in the correct format, as outlined below:

For 5 votes, type the unique voting ID number and send message to 42037  (Eg: pa2001234 to 42037) (Cost R2.00)

For 40 votes, type the unique voting ID number and send message to 38636 (Eg: pa2001234 to 38636) (Cost R10.00)

For 150 votes, type the unique voting ID number and send message to 42033  (Eg: pa2001234 to 42133) (Cost R30.00)

Some common problems that can result in error messages include:

  • Sending in the entrants’ name and not the unique voting ID.
  • Adding a space(s) first before entering your unique voting ID (sometimes this happens when you copy and paste).
  • Adding other extra characters, words, or phrases.
  • Using an invalid voting ID or using a unique voting ID from one of our other competitions.
  • Because it is not obvious that you have inadvertently included a space or spaces when viewing your mobile phone screen, it is better to start a new SMS message when submitting your unique voting ID.
  • SMS voting is not available on FNB Connect.

Please note that errors will be billed and cannot be reversed.

Please complete the form below to request Cutify Media search for your SMS message and allocate the votes to the correct entrant. We allocate votes periodically throughout the month.

We request that you vote in the correct format

We remind you that it is your responsibility to vote in the correct format.

Cute Baby SA

Click here to send us a message

Cute Kid SA

Click here to send us a message

Cute Pet SA

Click here to send us a message

Cute Couple SA

Click here to send us a message

Super Cute SA